Defined replies
Such as yes, no, stop, or a status code.
Receive and process replies
Two-way SMS conversations
Receive customer replies and route them to a team or system action after confirming that a two-way number or route is available in the target country.
Team routing
A reply creates a defined action or task.
Market availability
Number and route are confirmed before design.
Reply flow design
Define expected replies and the action each one triggers
We define the keywords or responses the system understands, such as yes, no, or stop, and the action each reply triggers. Unexpected text can route to a fallback response or a customer service team. Longer conversations or file exchanges can move to another channel.
Reply-capable numbers and routes vary by country. We confirm available options and requirements before designing the flow or preparing a proposal.
Implementation steps
How we prepare and launch the service
We review the use case and requirements, then test the setup before production sending begins.
- 01Define the question
A short answer that drives a decision.
- 02Confirm availability
Destination, number, and reply requirements.
- 03Connect routing
System, team inbox, or task.
- 04Test responses
Expected, unexpected, and opt-out.
Information we need
Share these details for an accurate proposal
These details help us confirm pricing, requirements, and the right operating model from the first conversation.
- 01Target countries
- 02Current number or sender type
- 03Expected responses
- 04Receiving system or team
Frequently asked questions
Straight answers about the service
Can recipients reply to an alphanumeric sender?+
Receiving replies generally requires a reply-capable number or route, and availability varies by country. We confirm options first.
Can replies be connected to a CRM?+
Yes, where the flow and CRM support suitable integration. We correlate the number, original message, and customer before triggering an action.
How are unexpected replies handled?+
It can route to a fallback response, team inbox, or service path while avoiding confusing automation loops.
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